Fix Can’t Sign Up or Log Into DeepSeek

If you have problems with signing up or logging into DeepSeek AI assistant, here are 10 possible solutions to help you fix the issue.

Table of contents Hide

1 Check Your Internet Connection

2 Check DeepSeek Server Status

3 Use a VPN to Access DeepSeek

4 Try Another Way to Sign Up or Log Into DeepSeek

5 Reset DeepSeek Account Password If You Forgot It

6 Update Browser or Try a Different Browser

7 Clear DeepSeek App Cache

8 Update DeepSeek App

9 Uninstall and Reinstall DeepSeek App

10 Create a New DeepSeek Account

Check Your Internet Connection

Ensure your computer or phone is connected to a stable Wi-Fi or mobile data connection. A weak or unstable internet connection may cause DeepSeek login issues.

You can also try to switch from Wi-Fi to mobile data or vice versa and try to sign up or log into DeepSeek again.

Check DeepSeek Server Status

Sometimes the DeepSeek server may suffer malicious network attacks. You can visit the official website of DeepSeek or its social media channels to see if there are any notices of temporary server issues or maintenance. You may wait for the server to recover and then try to sign up for DeepSeek again.

Use a VPN to Access DeepSeek

If you can’t open the DeepSeek website or download the DeepSeek app, you may use a VPN to see if you can access it.

LightningX VPN is a popular VPN that offers 2000+ servers in 50+ countries. You can download and install this VPN on your computer or mobile device. It supports Windows, macOS, Android, iOS, etc. After installing this VPN, you can connect to a server location that lets you smoothly access DeepSeek, for instance, you can connect to a server in China.

Get LightningX VPN

LightningX VPN is fast, stable, and secure. It uses the most high-end encryption techniques to encrypt your online activities. All your traces on the internet will be encrypted and will not be tracked. It hides your real IP address, and you can stay anonymous online.

Try Another Way to Sign Up or Log Into DeepSeek

DeepSeek offers a web version and mobile apps. It allows you to sign up and log in via email address, Google account, or +86 phone number. If you can’t sign up for DeepSeek in one way, you may change another way to create the DeepSeek account.

Still, you can also switch from the DeepSeek app to the web version or vice versa to try to use this AI assistant.

Reset DeepSeek Account Password If You Forgot It

If you can’t log into your DeepSeek account because you forgot the account password, you can follow the steps below to reset the password.

Launch the DeepSeek app or visit https://chat.deepseek.com/sign_in in your browser.
Click the “Forgot password” link.
Enter your email address and click “Send code”. It will send you a verification code to your email.
Check the email and enter the verification code. Click “Continue”.
Then you can enter a new password for your DeepSeek account.

Update Browser or Try a Different Browser

If you can’t sign up or log in to DeepSeek in a browser, you may update the browser to the latest version and try again.

To update Chrome, click the three-dot icon and select Help > About Google Chrome.

To update Microsoft Edge, click the three-dot icon and select Settings > About Microsoft Edge.

You can also try another browser to see if you can successfully sign up or log into DeepSeek.

Clear DeepSeek App Cache

Corrupted app cache may interfere with the app login process. You can follow the steps below to clear the DeepSeek app cache.

Open the Settings app on your Android phone or tablet.
Tap Apps or Applications based on your phone model.
Find and tap the DeepSeek app to open its App Info page.
Tap Storage and you should see a “Clear Cache” option. Tap it to remove temporary files that the DeepSeek app has stored.
After clearing the cache, open the DeepSeek app and try to sign up or sign in again.

Update DeepSeek App

Updating the DeepSeek app may help you fix the app sign-up or login issues and other app bugs. Ensure your DeepSeek app is updated to the latest version from the App Store or Google Play Store.

Uninstall and Reinstall DeepSeek App

If you are unable to sign up for the DeepSeek app or log in to it, you may uninstall the app and reinstall it.

For iOS (iPhone/iPad):

On your home screen, press and hold the DeepSeek app icon until the menu appears.
Tap “Remove App” and confirm the action by selecting “Delete App”.
Then open the App Store, search for “DeepSeek”, and reinstall it.

For Android:

Press and hold the DeepSeek app icon until a menu pops up.
Tap “Uninstall” or drag the app to the Uninstall option to remove the app from your device.
Then open Google Play Store on your Android device to search for DeepSeek to download and install the app again.

Create a New DeepSeek Account

If you still can’t log into your DeepSeek account, you can create a new account.

Launch the DeepSeek app or open the DeepSeek sign-up page in a browser.
Enter a new email address, Gmail account, or phone number, and follow the instructions to create a new DeepSeek account.
Use the new account to log into DeepSeek.

If none of the above solutions work, try reaching out to the DeepSeek support team for further assistance. You may provide details like the error message, device, browser, or other steps you’ve tried to let them better help you.