When you sign up for DeepSeek or reset your DeepSeek account password, you need to enter a verification code to verify your identity. If DeepSeek is not sending code to you, you can check the 12 solutions below to fix this issue.
Verify Your Email or Phone Number
The wrong email or phone number can prevent the code from being sent. Make sure that you’ve entered the correct and active email address and phone number. Try to send the code again.
Request the Verification Code Again
Occasionally, systems may experience delays in sending out verification codes. If you are not receiving the code and can’t sign up for DeepSeek, you can wait and try to request the code again after a while.
If you are sending requests too quickly, you may not receive the verification code. Wait for some time and request the verification code again.
Check Your Internet Connection
Ensure that your device has a stable internet connection. An unstable or poor connection might prevent the DeepSeek verification code from being received.
Change another Wi-Fi, switch to mobile data, or restart your network, router, or modem, and try to send the verification code again.
Check Junk/Spam Folder in Your Email
Sometimes the email containing the DeepSeek verification code may fall into the spam or junk folder. You can check the junk/spam folder in your email account to see if the email was there.
The Verification Code Expired
The DeepSeek sign-up verification code may expire after a few minutes. Click the “Send Code” button to send the verification code to your email or phone number again.
Related: How to Fix DeepSeek Not Working – 12 Methods
Check for DeepSeek Service Outages
If you encounter the “DeepSeek not sending code” error when trying to sign up for DeepSeek, you may check the DeepSeek server status to see if it is suffering some outages.
Visit DeepSeek’s official website in a browser or visit its official social media like its Twitter channel to see if there are any announcements for server outages.
Change Another Email Address or Phone Number
If you don’t receive the verification code with the current email address or phone number, you may use another email address or phone number to sign up for DeepSeek. You may try Gmail, Outlook, Yahoo, or another email address.
To register for DeepSeek via phone number, you can only use a +86 phone number. If you don’t have a Chinese phone number, you may try to get a virtual phone number to see if it works.
Try a Different Method to Sign Up for DeepSeek
If you are trying to sign up for DeepSeek by email and receive the code, you may switch to signing up with a phone number and get the verification code via SMS. Or you can try vice versa to get the code.
Use a VPN to Sign Up for DeepSeek
If you can’t receive the DeepSeek verification code with Gmail or other email clients, you may also try to use a VPN to sign up for DeepSeek.
LightningX VPN helps you change your IP to another country and encrypt all your online traffic on your device.
This VPN offers 2000+ servers in 50+ countries including servers in China, Hong Kong, the USA, the UK, Canada, Germany, Japan, Australia, Spain, and more. You may connect to a server in China, then try to sign up for DeepSeek and get the verification code via your email again.
By using this VPN, you can access global apps, websites, and services, including TikTok, YouTube, Netflix, Instagram, ChatGPT, and more.
LightningX VPN uses AES-256, WireGuard, Shadowsocks, and Vless encryption technologies to encrypt your online data and traffic. It also follows a strict no-logs policy, so your privacy is well protected.
Now download and install LightningX VPN on your Windows, Mac, Android, iOS, Linux, TV, etc., and try to sign up for DeepSeek again.
Clear Browser Cache and Cookies
Sometimes, cached data and cookies in your browser may interfere with the account-related processes. Try to clear your browser cache and cookies and get the DeepSeek verification code again.
Take Google Chrome as an example, you can click the three-dot icon in the upper right corner and select “Delete browsing data”. Select a time range, select “Cookies and other site data”, “Cached images and files”, and click “Delete data”.
You may also try a different browser or device to access DeepSeek.
Restart Your Device
Restarting a device helps refresh the system and fix some hidden issues. You may restart your mobile device or computer, then try to sign up for DeepSeek again to see if you can successfully receive the verification code.
Update or Reinstall the DeepSeek App
App updates can sometimes help fix many app issues and bugs. If you can’t receive the verification code when signing up for DeepSeek or resetting the account password, you may update or reinstall the DeepSeek app.
Press and hold the DeepSeek app icon on your Android or iOS device, and select Uninstall or Remove App to remove the DeepSeek app from your device.
After that, open App Store (iPhone/iPad) or Google Play Store (Android) to search for “DeepSeek” to download and install the app again.
At last, if the “DeepSeek not sending code” issue persists, you may consider contacting DeepSeek’s customer support for assistance. Look for a “Help” or “Support” section on its website or within the app to reach them.
