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Why Is Character AI Not Working? Easy Fixes [2025 Guide]

why is Character AI not working

When you are just talking with your favorite virtual characters on Character AI, suddenly, the chat window starts loading. No matter how long you wait, the chatbot won’t send any response. It must be very frustrating. You might be curious why is your Character AI not working again.

Don’t worry, this situation also happens frequently to other users. Similarly, they might find the chatbots disappearing or being logged out of their account. In this post, we will find out what causes these Character AI errors and offer some practical solutions.

Understanding Character AI

Based on large language models, Character AI is a legitimate AI communicating platform. All you need to do is sign up for a Character AI account first.

What Issues You Might Encounter:

  • You can’t open the Character AI app or browser version.
  • The response keeps loading for a long time.
  • Have trouble with Character AI login or sign-up.
  • You are automatically logged out of Character AI.
  • Character AI voice not working, you can’t make a phone call with the bot.
  • It shows the chatbot is currently unavailable.
  • You have been timed out.
  • You are not allowed to search for any characters.
  • The chatbot responds very slowly.
  • You can’t edit the messages.

Common Reasons Why Character AI Isn’t Working

Character AI server is down: This might be the most common reason. Image how many people are chatting with Character AI simultaneously. Sometimes, the server might be overloaded and you can’t temporarily use it. You just need to wait patiently until the server works functionally again.

Network issues: If your connection is too slow or unstable, your Character AI app might be crashing.

Outdated app: Periodically, Character AI will release a new version to fix the existing bugs.

Browser errors: Accumulated cache or cookies might lead to browser glitching. That’s why your Character AI bot is not responding.

Character AI is not available in your region: Due to regional restrictions, this app might be not accessible in some countries. You need to download a reliable VPN or use a proxy server.

Tip:

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Besides, it is very fast, you won’t face any latency while using it. Not only suitable for AI communication but it can also be used to access the full streaming library. You can use it on your phone, laptop, tablet, and smart TV. Download LightningX VPN now to get a free trial.

How to Resolve Character AI Not Working?

Restart the Character AI App

It could be considered as the first step if your Character is not responding. You don’t even need to log out of your account, just close your app and open it again. This solution might seem too simple, but it

usually works. For computer users, you can reboot your browser or change to another one.

Check Character AI Status

Character AI Status

Is Character AI down? You can go to the Character AI status site. It will show whether Character AI’s server outages. Don’t worry, this server error will be fixed soon.

Use a VPN

If your Character AI can’t work properly, try connecting to a VPN. It can help you unblock banned websites or apps. Apart from that, you can change to another server. It might have a faster speed and a more stable connection. Here we recommend LightningX VPN, which offers over 2000 servers across the world.

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Verify Your Birthday

When you first sign up for a Character AI account, it will require you to enter your age. To protect underage users, Character AI has restricted some features. Minors can’t create chatbots, and some bots are also not available for them. Make sure you have entered the right birthday date if you are an adult.

Currently, you can’t change your birthday. If you accidentally fill in the wrong date, you need to delete your account and create a new one.

Update Character AI App or Browser

The outdated app and browser can greatly influence your user experience. You will constantly face different issues. Whether your Character AI is not working on mobile or pc, just go to Google Play or the App Store and keep updating to the latest version. In addition, you can also access the new features to make your chat more interesting.

Clear Browser Cache

For Character AI web users, it’s better to remove the cache from time to time. Every time you visit a website, your browser will restore the relevant images or texts. After a long time of use, it will result in browser lagging or loading. Meanwhile, your Character AI will also crash.

Check Your Liked List

If you can’t find a chatbot you talked to, it might be hidden or deleted by its creators. Otherwise, you can go to your profile image and press “Public profile”. Under the liked section, you can find all the chatbots you liked before.

Check Your Liked List

Visit the Character AI Community on Reddit

If the following method is not working, you can contact Character AI support. On the other hand, you can also go to Character AI’s subreddit and ask members for help.

Character AI’s subreddit

You might find users who happen to share the same Character AI errors with you. Furthermore, the Character AI support team is also in this subreddit, they will notice the recent bugs and provide solutions.

FAQs – Why Is Character AI Not Working

Q: Why is my Character AI timed out?

The specific reasons might not be clear. But you can try to download the Character AI app again and log in to your account. Reinstallation is always an effective way to fix an app crashing.

Q: Is there a better alternative to Character AI?

If you are looking for a vivid chatting experience, you can also download Janitor AI, Chai AI, or Kindroid. They all allow users to communicate with texts and create their own chatbots.

Conclusion

We have introduced several ways to fix why is Character AI not working. Hopefully, they can resolve your issues and continue your immersive interaction with Character AI.

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