Steam Store Not Loading? Here Is How to Fix It

Steam is the most popular online gaming purchase platform. The Spring sale is arriving, have you selected some games for your Steam library? However, while browsing the various types of games, you might encounter the Steam store not loading.

No matter how many times you try to open this page again, it still remains a black screen or says a loading error. In this blog, we will help fix this problem easily and quickly. Follow this guide to stably connect to your Steam store.

Why Isn’t the Steam Store Loading?

• Steam store is experiencing technical difficulties. Or the server is temporarily down.
• Steam store is currently unavailable in your region, you have been blocked due to geographical limitations.
• The internet connection is not stable, causing the Steam store page to crash.
• Accumulated browser cache or cookies stop your web page from loading properly.
• Too many tasks are running at the same time, so your computer is experiencing a severe lag.

How to Fix Steam Store Not Loading?

Restart Steam Client

Similar to the Steam game not launching, the first attempt could be to restart the client or reopen the webpage. Sometimes, it’s just the client is facing a crashing or temporary glitch. A reboot can easily solve the software malfunction and the webpage froze. Just press the Steam icon on the top left of the screen and click “Exit.”

Additionally, we suggest you log out of your Steam account and give it a complete restart. Just press your username on the right corner and tap “log out of an account”.

Use a VPN to Bypass IP Restrictions

Additionally, you can try connecting to a reliable VPN and accessing the Steam store again. Sometimes, it might be temporarily unavailable due to restrictions.

To solve the Steam store not loading, we recommend you use LightningX VPN. Download it now, you can also enjoy a free trial.

Support over 50 countries. LightningX VPN offers 2000+ servers, so you can unblock banned websites wherever you are. Just select a region that supports the Steam store, so you can access the store services and communities. Feel free to share Games on Steam with your friends.

Ultra-fast speed and stable connection. LightningX VPN is suitable for online streaming and real-time gaming. No lag or latency will bother you anymore, it will ensure you a seamless experience.

Secure your data and online privacy. LightningX VPN cares about your cyber safety. All your data will be encrypted even if you are connecting to a public WiFi. It can mask your true IP address and keep you anonymous on the internet. Your online activities will never be recorded or leaked to any third parties.

Compatible with multiple devices. LightningX VPN allows you to log in to three or even more devices at the same time. It is available for Android, iOS, Windows, macOS, tvOS, and Linux. You can access the Steam store while browsing Twitter content on your phone.

Remove Steam or Browser Cache

When you browse the Steam store, the pictures or texts are also stored on your device. Whether you are using the Steam client or the Steam official website to access the store, the excessive cache can easily cause bugs and lagging systems. Eventually, it might lead to the Steam store page not loading properly.

To clear the cache on the browser, you can just go to Settings > Cache & Cookies. Besides, for Steam client users, you can press the Steam icon and tap “Settings”. Under the Downloads section, scroll down to select “Client Download Cache”. Hit the “Clear Cache” button to remove them all.

Enable the Big Picture Mode

If your Steam store page is broken, try to activate the Big Picture Mode. It will make the Steam client reload. All you need to do is tap the TV icon in the top-right corner.

Turn off Beta Participation

When you have an issue with accessing the Steam store, another possible reason might be the bate client version. It allows you to enjoy the advanced features before the final release. However, the unstable beta version can also cause some bugs to your Steam Client.

To troubleshoot the Steam store loading error, you can try to disable the Beta participation. Just go to Settings > Interface, and tap “No Beta Chosen” in the Client Beta participation.

Clear Steam’s HTML Cache

The purpose of HTML is to help the webpage load faster and improve the user’s experience. However, similar to the browser cache, if the HTML cache is outdated or damaged, it can also result in the Steam store not loading. You can try to remove the Steam HTML cache and make sure it loads the latest version.

To delete Steam HTML cache:

• You can press the Windows + E key simultaneously to open the File Explorers.
• Tap the “View” and go to “Options”.
• Press the “View” tab again and scroll down to find “hidden files, folders”.
• Click the “Show hidden files, folders and drives” option. Tap “Apply” and “OK” to confirm it.
• Then press the Windows + R key and enter c:\Users\<your user name>\App Data\Local\Steam\htmlcache.
• When the window appears, just click the Ctrl + A key, and press Delete to delete them.

Force Close Steam Client

If you have tried the following fixes, but your Steam store is still stuck on the loading screen. The final solution is to force close your Steam and reset it.

To reset the Steam Client:

• Press the Ctrl + Shift + Esc simutanesouly. The Task Manager window will show up.
• Under the Process section, scroll down to find Steam Client WebHelper or Steam Client Services.
• Right-click the option and tap “End Task”.
• Now you can open the Steam store again and see if it is loading properly.

Conclusion

Now, you have learned how to fix the Steam store not loading. We hope these solutions can make sure you browse the store smoothly.