Roblox is a popular multiplayer online game. However, you may encounter issues with Roblox not working, which can affect your ability to play with friends. Don’t worry, this article will introduce all the effective solutions to help you fix Roblox.
Why Is Roblox Not Working? – Common Causes
Slow Internet connection: If your Wi-Fi or mobile network is slow, your Roblox will not run smoothly and properly.
Outdated graphics drivers: Graphics drivers are critical for playing games. If they are outdated, they will not be compatible with Roblox.
Server issues: Sometimes the Roblox public server might crash, causing Roblox not to work.
Overlay conflict: When you run programs such as MSI Afterburner in the background, they will show Overlay on the game page. Roblox might conflict with the Overlay and stop working.
Anti-Cheat detection: Roblox might take some third-party software (e.g. RivaTuner) as a potential cheating tool which hinders Roblox from working properly.
Missing or corrupted dependencies: Roblox’s critical functions rely on DLL provided by MS Visual C++ Redistributables. If DLL is lost, broken, or not compatible with Roblox, it will cause Roblox not to work.
Geo-restriction: If you are in a region where Roblox is geo-blocked, you can’t play it.
Corrupted Roblox files: If some files (e.g. temporary files) of Roblox are corrupted, Roblox might not work.
Incompatible add-ons: If you are using add-ons while playing Roblox on the browser, they might conflict with Roblox and cause it not to work.
Firewall protection: If Roblox is blocked by the firewall or anti-virus software, it won’t launch or open.
Fix Roblox Not Working – 10 Fixes
If your Roblox is not opening or running properly, try the following methods one by one to see if the issue can be resolved.
Fix 1. Check Your Internet Connection
If your Roblox turns laggy, check the internet connection. You can go to other websites, streaming platforms, or games, to see if the internet speed is as slow as on Roblox.
If you are using the Wi-Fi network, restart the router or modem to fix the slow Wi-Fi. However, if you’re using a mobile network, try turning it off and then back on to restore the signal.
Fix 2. Check Server Status
If Roblox still isn’t working after you’ve resolved your slow internet speed, the issue may be due to public server problems.
To check, visit status.roblox.com and see if the server’s operational status is marked in green. If there’s an ongoing server issue, you’ll need to wait for the official team to resolve it. However, if the servers are functioning normally, move on to the next troubleshooting step.
Fix 3. Use a VPN
First, check if your country supports Roblox. If you can’t play Roblox in your region, use a VPN to unlock it. A VPN unblocks geo-restrictions and helps you access content from around the world. However, not all VPNs can be trusted. If you want your data and privacy to be protected, try a reliable VPN brand (e.g. LightningX VPN).
LightningX VPN has the best VPN protocol WireGuard which provides blazing-fast internet speed and high-grade security. Meanwhile, it offers DNS leak protection and a no-logs policy, aiming to create a safe online environment. Plus, it has 2,000+ servers in 50+ countries, allowing you to play Roblox from anywhere.
Fix 4. Reinstall Roblox
Sometimes a simple reinstall can fix the Roblox not working issue. Here’s how to do so.
On Windows 10/11
- Click the Start button and then click the gear icon to go to Settings.
- Click “Apps”.
- In the “Apps & features” panel, find Roblox and click the Uninstall button to delete it.
- Clear saved Roblox files through this path: C:\Users\<username>\AppData\Local\Microsoft\Windows\INetCache
- After clearing the files, go to the official Roblox download website to reinstall Roblox.
On Mac
- Open Finder and go to the Applications folder.
- Find Roblox and drag it to the Trash.
- Empty the Trash to remove the application.
- Clear all Roblox files through these paths: ~/Library/Application Support/Roblox; ~/Library/Caches/com.roblox.Roblox; ~/Library/Logs/Roblox; ~/Library/Preferences/com.roblox.Roblox.plist
- Go to the Roblox download website to reinstall it.
Fix 5. Allow Roblox Through Firewall or Anti-Virus Software
Whitelisting Roblox through your firewall or anti-virus software can help fix the “Roblox not working” issue. Here’s how to do so.
Windows PC
- Press Win + S to open the Windows search bar.
- Type “Firewall & network” to open the firewall settings.
- Click “Allow an app through firewall”.
- Click “Change settings”.
- Find Roblox and check the two boxes next to it.
- Click “OK” to apply the change.
Mac
- Press Command (⌘) + Spacebar to open Spotlight Search.
- Type “Firewall” and select “Firewall settings” from the results.
- Click Firewall Options (or “Turn On Firewall” if it’s off).
- Click the “+” button.
- Select Roblox.
- Click “Add”, then make sure it says “Allow incoming connections” next to Roblox.
- Click “OK” to confirm.
As for third-party anti-virus software, open it and find the specific settings to whitelist Roblox.
Fix 6. Turn off MSI Afterburner or RivaTuner
MSI Afterburner and RivaTuner are software tools used for GPU overclocking, monitoring, and optimization, primarily designed for gamers and hardware enthusiasts. However, despite their purpose of enhancing the gaming experience, keeping them enabled can sometimes cause issues with certain games. You can try closing them to resolve the problem.
The easiest way to close them is to find these two programs in the system tray at the bottom right corner, right-click on them, and select the exit option.
Fix 7. Clear the Browser Cache or App Cache
Clearing the Roblox cache sometimes can help troubleshoot the “Roblox not working” issue. If you are using Chrome, read our article: How to Clear Cache and Cookies on Chrome: Step-by-Step Guide.
For Android users, check our article: How to Clear Cache on Your Android Devices: Easy Guide.
For iPhone users, read this article: How to Clear iPhone Cache? Easy Steps for Faster Performance.
Fix 8. Update Graphic Drivers
Updating your graphic drivers can help fix problems with Roblox. We recommend you download the driver files from your computer brand’s or manufacturer’s official site.
For example, if you’re using Nvidia, go to Nvidia’s driver download site, choose your device model, and download the graphic drivers. After downloading the driver package, follow the on-screen instructions to install it. Then, restart the computer and open Roblox to see if it works.
Fix 9. Disable Add-ons on Your Browser
It is simple to disable extensions and add-ons on your browser. Here’s how to do it on different browsers.
Chrome
- Open the Chrome browser and click the three dots on the upper right.
- Select “Extensions” > “Manage Extensions”.
- Click the “Remove” button under the extension to disable it.
Opera GX
- Open the Opera GX browser and select the “Extensions” button from the left bar.
- Toggle off the switch next to the add-ons.
Firefox
- Open the Firefox browser and click on the puzzle button in the upper right corner.
- Select “Extensions” from the left menu.
- Disable the added extensions.
Fix 10. Seeking Help from Roblox Support
If none of the above methods can help you fix the Roblox not working issue, directly report your problem to the official. To do so, go to roblox.com/support, enter your information, describe the issue, and submit the request.
Conclusion
While playing Roblox, you may also encounter many other issues, such as error 403, 502 bad Gateway errors, error 277, and more. The solutions provided in this article will likely help you resolve these issues. However, if you are still unable to fix the problem, your account may have been banned for some reason. In this case, you should seek help from the official support team.
