Xfinity WiFi not Working? [9 Easy Fixes]

Xfinity is a brand for Comcast’s TV, internet, and phone service. It is one of the biggest Internet service providers in the U.S. It offers several Internet plans for reliable browsing, streaming, and more. However, just like other internet providers, sometimes it will have problems with internet connection.

Here we analyze possible causes and offer some solutions to help you fix the issue of Xfinity WiFi not Working.

Table of contents Hide

1 Common Causes of Xfinity WiFi Issues

2 How to Fix Xfinity WiFi Not Working?

3 Reset the Entire Network

4 Conclusion

Common Causes of Xfinity WiFi Issues

Network congested

If the network is connected by multiple devices or members at the same time, it might cause congestion. Streaming, downloading, and gaming could consume lots of available bandwidth.

Cable issues

If your cables are loose or accidentally damaged, it can cause some connectivity problems.

Outdated firmware

You should update your router firmware periodically. Otherwise, it may appear some bugs lead to disconnection.

Modem/router issues

Outdated or damaged routers and modems can greatly affect your Xfinity WiFi. It’s better that change your router every five years.

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How to Fix Xfinity WiFi Not Working?

Here we listed several solutions. You can operate it on your laptop or phone.

Restart Router or Modem

Rebooting your Xfinity routers can be considered as the first attempt. Normally, it can fix simple connection problems. Make sure you have saved important files before restarting. When you are ready, unplug the cable and wait at least 60 seconds.

If you download the Xfinity App, you can restart your router following the instructions:

Open your Xfinity My Account App.
Find the Internet option.
Click on Modem/Router.
Then tap Restart This Device.

The reset process should begin. After resetting, you can check your device to see whether it can connect to the internet.

Restart Gateway

It is also an easy and effective way to solve disconnection problems. You need to turn off or unplug the gateway and wait patiently for a few minutes.

You can also use Xfinity App to restart the gateway:

Open your Xfinity My Account App.
Click on the WiFi icon.
Choose the Troubleshoot option.
Thenpress Restart your Gateway.

The whole process might take 12 minutes. Don’t forget to check the connection after restarting.

Move Your Router

A router can only support limited physical distance. If you find some space in your house that has slow internet speed or even no WiFi, you might need to remove your router. You can place it in the center of your house. Or you can place it near your work and life area.

Apart from trying to find a position that can expand coverage, buying a WiFi extender or booster might be a better option. Especially if you have a large space, only one router can never satisfy your needs. With the WiFi extender or booster, you can enjoy stable browsing outside the house.

Clear Cache

When you use devices, it can produce a lot of cache. What you see or download on the internet, basically your online activities, all this information including images and pages is saved to help load faster.

However, too much cache might not only take up storage space but also affect your connection. So you should clear the cache regularly.

Check Hardware Connections

If your router or modem can’t work functionality, the problem might be the cables. When you use your device to connect to the internet, loose or damaged cables can lead to Xfinity WiFi not working. Ensure the cables are plugged properly.

Update Router Firmware and Devices

Manufacturers will periodically publish the latest updates. It can fix bugs and enhance internet performance. You need to log in router and find the firmware section. If you use the Xfinity xFi Gateway, it can automatically update the firmware. On the other hand, you can check your device updates. They might offer patches for internet bugs.

Check for Xfinity Service Outages

Internet outage is also a common reason. To know whether Xfinity WiFi not working only in your area, you can open the Xfinity My Account app and check the Xfinity outage map. It can intuitively show outages around the whole country. Unfortunately, you can’t do anything during outages. Just wait patiently for Xfinity technicians. They will repair it as soon as possible.

Reset the Entire Network

You can also reset network settings on your devices. Once it is finished, connect to your WiFi again to check whether it can work functionally.

Windows:Press the Windows icon and click on Settings > Network and Internet > Status/Advanced network settings. When you are ready, tap Network Reset.

Mac: Open the Apple menu and navigate to System Settings. Choose Wi-Fi and find the network you want to forget. Click on Details > Forget This Network, then rejoin the network in the taskbar.

iPhone: Click on Settings> General > Transfer or Reset iPhone, then press Reset Network Settings to confirm.

Android: Navigate to Settings, then click on System > Reset Options > Reset Network Settings.

Troubleshoot Using the Xfinity Tools

If your Xfinity WiFi still not working after resetting, you can use the Xfinity app to troubleshoot connectivity problems. It is available for iPhone and Android. After opening the app, click on WiFi and press the Troubleshoot option. It can automatically diagnose problems and try to fix them online. If the above way can’t solve your problems, you might need to contact with Xfinity technician.

Conclusion

Based on the above common reasons, you can do some preparation to prevent Xfinity WiFi not Working. In addition, We offer 9 simple solutions, hope it helps.